Exchange & Return Policy

At Kayan Store, customer satisfaction is our priority. Below is our exchange and return policy for coffee cups and coffee harvest products:

First: Coffee Harvest Products

Due to the nature of coffee harvest products as food items, they cannot be exchanged or returned once opened or used.

Exceptions apply only in the following cases:

• The product arrives damaged

• An error in the order (a different coffee harvest than ordered)

• A clear defect in the packaging upon delivery

In these cases, you must contact us within 24 hours of receiving the order and provide photos clearly showing the issue.

Second: Coffee Cups

Exchange or return requests can be made within 3 days from the date of receiving the order in the following cases:

• The product arrives broken or damaged

• An error in the order

Conditions:

• The product must be unused

• In its original condition

• In the original packaging

• With proof of purchase

Third: Refund & Exchange Process

After approval, one of the following will be processed:

• Sending a replacement product, or

• Refunding the amount to the same payment method used

This will be completed within 5 to 10 business days.

Fourth: Items Not Eligible for Return

• Opened or used coffee harvest products

• Products damaged due to misuse

• Orders that were not reported within the specified time frame